Privacy Policy

Information We Collect

When you create and use a tb11 account, we may collect the following categories of personal information:

• Identity data: your full name, date of birth, and national ID or passport details required for account verification (KYC).
• Contact data: your email address and mobile phone number used for account access and communications.
• Financial data: transaction records, deposit and withdrawal history, payment method references (such as bKash wallet number or Nagad mobile number), and account balances.
• Technical data: IP address, device type, browser type and version, operating system, time zone (Bangladesh Standard Time, UTC+6), and session identifiers collected when you access our website.
• Usage data: pages visited, games played (including cricket betting, slots, and live casino sessions), bet amounts, session duration, and interaction patterns on the platform.

We collect only the information that is necessary for the purposes outlined in this policy. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or religious beliefs.

How We Use Your Information

tb11 uses the personal information we collect for the following legitimate purposes:

• Account management: to create, verify, and maintain your player account, and to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Service delivery: to provide access to all tb11 platform features including cricket betting markets, slot games, live casino tables, and crash game experiences.
• Security and fraud prevention: to monitor account activity, detect suspicious transactions, prevent unauthorized access, and protect the integrity of the platform.
• Customer support: to respond to your queries, resolve disputes, and provide assistance through our support channels.
• Responsible gaming compliance: to track betting behavior, identify patterns of potentially problematic gambling, and enforce our responsible gaming tools for players who request self-exclusion or deposit limits.
• Platform improvement: to analyze aggregated, anonymized usage data in order to improve the performance, features, and overall user experience of the tb11 platform.

Data Sharing and Disclosure

tb11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors: we share the minimum necessary financial data with our payment gateway partners (including bKash, Nagad, and Rocket) solely to process your transactions securely.
• Technology and service providers: we engage third-party vendors who provide hosting, analytics, and security services under strict confidentiality obligations that prohibit them from using your data for their own purposes.
• Legal obligations: we may disclose personal data when required to do so by applicable law, regulatory authority, court order, or to protect the rights, property, or safety of tb11, its users, or the public.
• Business transfers: in the event of a merger, acquisition, or asset sale involving tb11, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases, we require any party receiving personal data to implement adequate technical and organizational safeguards consistent with the level of protection we apply to your information.

Cookies and Tracking Technologies

tb11 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and gather aggregated statistics that help us improve the user experience. A cookie is a small text file placed on your device when you visit our website.

We use three categories of cookies on the tb11 platform:

• Strictly necessary cookies: these are required for the platform to function correctly, including session authentication, security tokens, and load balancing. You cannot opt out of these cookies.
• Functional cookies: these remember your language preference, account region (Bangladesh), and display settings to provide a consistent experience across sessions.
• Analytics cookies: these help us understand how players navigate the tb11 platform — which game categories are most popular, how long sessions last, and where users encounter difficulties — so that we can prioritize improvements.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the tb11 platform.

Data Security Measures

The security of your personal information is important to us. tb11 implements industry-standard SSL (Secure Sockets Layer) encryption across all data transmissions between your device and our servers. All sensitive account data is stored in encrypted form and access is restricted to authorized personnel on a strict need-to-know basis.

While we take every reasonable precaution, no internet transmission is 100% secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users promptly through the contact details we hold on file. We recommend that all tb11 players use strong, unique passwords and enable any available account security features.

Data Retention Policy

tb11 retains your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy, or as required by applicable legal, regulatory, accounting, or reporting obligations. Account information is generally retained for the lifetime of your active account and for a minimum period of five years following account closure, to comply with financial record-keeping and anti-money laundering requirements.

Data that is no longer required is securely deleted or anonymized in accordance with our internal data lifecycle procedures. If you request account deletion, we will process your request within a reasonable timeframe, subject to any legal retention obligations that may apply.

Your Data Rights as a Player

tb11 respects your rights in relation to the personal data we hold about you. As a registered player, you have the right to:

• Access: request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Rectification: ask us to correct any inaccurate or incomplete personal data we hold on your account.
• Erasure: in certain circumstances, request that we delete your personal data, subject to legal and regulatory retention obligations.
• Restriction: request that we restrict processing of your data while a dispute or correction request is being resolved.
• Objection: object to the processing of your personal data for specific purposes, including direct marketing.

To exercise any of these rights, please contact our support team using the email address provided in the Contact section below. We will respond to all valid requests within 30 days. We may need to verify your identity before acting on a request to protect against unauthorized access.

Third-Party Payment Providers

tb11 integrates with third-party payment services including bKash, Nagad, Rocket, Upay, Visa, and Mastercard to facilitate fast and secure deposits and withdrawals for players across Bangladesh. When you initiate a payment transaction, you will be directed to or communicate with the payment provider's own interface. Your financial data submitted directly to those providers is governed by their own privacy policies, which we encourage you to review.

tb11 receives only a transaction confirmation and reference number from payment processors, and stores only the minimum necessary details to reconcile your account balance and maintain accurate financial records. We do not store full card numbers, CVV codes, or mobile banking PINs.

Age Restriction and Responsible Use

tb11 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a user under the age of 21 has provided personal data or registered an account, we will promptly close the account and delete the associated data from our systems.

If you are concerned that your gambling activity may be becoming problematic, we encourage you to review our Responsible Gaming page, where you can find information about self-exclusion tools, deposit limits, and time-out features. Your wellbeing always comes first at tb11.

Changes to This Privacy Policy

tb11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the tb11 platform after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of how we protect your information.

Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tb11 handles your personal data, our support team is available to assist you.

We aim to respond to all privacy-related enquiries within 5 working days. For account-specific requests such as data access or erasure, please include your registered username and the nature of your request in your message so we can process it efficiently.

Email: [email protected]