tb11 Frequently Asked Questions
Everything Bangladeshi players need to know about tb11 — deposits, withdrawals, cricket betting, bonuses, account security, and responsible gaming, all answered in plain English.
Welcome to the tb11 FAQ page — your complete guide to getting the most out of Bangladesh's trusted online casino and sports betting platform. Whether you are a new player figuring out how to register, or a regular user looking into withdrawal timelines and bonus terms, this page covers everything you need to know. Browse by topic below and get straight answers to the questions Bangladeshi players ask most.
Account & Registration
How do I create a tb11 account?
Creating a tb11 account takes less than two minutes. Visit the tb11 Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 or older to register. Once submitted, you will receive a confirmation code via SMS to verify your number. After verification your account is active and ready to use.
What documents do I need for KYC verification on tb11?
tb11 requires a government-issued photo ID for KYC — a valid National ID Card (NID) is the most common option for Bangladeshi players. Alternatively, a passport or driving licence is accepted. You may also be asked to provide a recent utility bill or bank statement as proof of address. Upload clear photos of your documents through your account dashboard; verification is typically completed within 24 hours.
I forgot my tb11 password — how do I reset it?
To reset your tb11 password, go to the tb11 Login page and tap 'Forgot Password'. Enter the mobile number linked to your account and you will receive a one-time password (OTP) via SMS. Use that OTP to set a new password. If you no longer have access to your registered mobile number, contact tb11 customer support with your KYC documents for manual account recovery.
Can I have more than one tb11 account?
No — tb11 strictly allows only one account per player. Duplicate accounts violate the platform's terms and conditions and may result in both accounts being suspended and all funds voided. If you accidentally created a second account, contact support immediately to have it removed. Using a single account keeps your bonus eligibility intact and your funds protected.
How do I close my tb11 account permanently?
You can request permanent account closure by contacting tb11 customer support. Before submitting the request, withdraw any remaining balance from your account. Support will guide you through identity confirmation and the formal closure process. Account closure typically takes 3-5 business days. If your reason is related to gambling concerns rather than simple preference, tb11 recommends exploring self-exclusion options first through the Responsible Gaming page.
Deposits & Withdrawals
How long does a bKash deposit take on tb11?
A bKash deposit on tb11 is credited to your gaming wallet almost instantly — usually within 1 to 5 minutes. Occasionally, network congestion on the bKash system can cause a delay of up to 15 minutes. If your deposit has not appeared after 30 minutes, contact tb11 support with your bKash transaction ID and the exact amount sent so the team can resolve it quickly.
What is the minimum deposit amount on tb11?
The minimum deposit on tb11 is ৳200 for most payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer minimum amounts may be slightly higher depending on your bank's own limits. There is no upper deposit cap imposed by tb11, but individual payment providers like bKash and Nagad do have daily transaction limits that apply at the provider level.
What is the minimum withdrawal amount on tb11?
The minimum withdrawal on tb11 is ৳500. Withdrawals are processed to the same payment method used for your last deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad account. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process cash-out requests.
How long does a tb11 withdrawal take to reach my Nagad account?
Most tb11 withdrawals to Nagad are completed within 1 to 4 hours during regular business hours. Peak times such as evenings and weekends may take up to 24 hours. Withdrawals that require an additional security review — such as large amounts or first-time requests — can take up to 48 hours. You will receive an SMS notification once the transfer is completed on tb11's end.
Are there any fees for depositing or withdrawing on tb11?
tb11 does not charge any platform fee on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. Dutch-Bangla Bank and other local banks may have nominal transfer fees that are outside tb11's control. Always check your provider's fee schedule before transacting.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on tb11?
Yes — tb11 offers comprehensive cricket betting markets for both the Bangladesh Premier League (BPL) and the Indian Premier League (IPL), as well as T20 World Cup, ICC Test matches, and Bangladesh Tigers bilateral series. You can bet on match winner, top batsman, total runs, over-by-over markets, and more. Live in-play betting is available during matches for even more dynamic wagering options.
Are the slots and casino games on tb11 fair?
All slot and casino games on tb11 use certified Random Number Generator (RNG) technology supplied by reputable providers including Pragmatic Play, NetEnt, Microgaming, and Evolution Gaming. These providers are independently audited for fairness and RTP accuracy. tb11 only partners with studios whose game engines meet internationally accepted standards for random and fair outcomes. You can check the RTP percentage of any slot from within the game's information panel.
What live casino games are available on tb11?
tb11's live casino section features real-dealer table games streamed in HD directly to your device. Popular options include Live Baccarat, Live Roulette, Live Blackjack, and game show titles like Crazy Time and Mega Ball from Evolution Gaming. Ezugi provides additional live dealer rooms with Andar Bahar and Dragon Tiger — two games especially popular with Bangladeshi and South Asian players. New live titles are added regularly.
Can I play tb11 games on my mobile phone without downloading an app?
Yes — tb11 is a fully browser-based platform optimised for mobile play. Simply open tb11.ws in your Chrome or Safari browser on any Android or iOS device and you get the full gaming experience with no app download required. The mobile site loads quickly on 4G and Wi-Fi connections and supports all game types including live casino, slots, and sports betting. Enabling 'Add to Home Screen' gives you an app-like shortcut.
What is the minimum bet amount on tb11 sports?
The minimum bet on tb11 sports markets is ৳50 per selection. This low entry point makes it easy to try multiple markets on a cricket match — such as separate bets on the match winner, top scorer, and total sixes — without committing a large amount. Maximum bet limits vary by market and event, and are displayed on each individual bet slip before you confirm your wager.
Bonuses & Promotions
What welcome bonus does tb11 offer to new players?
tb11 offers a generous welcome bonus for new registered players on their first deposit. The bonus amount and percentage may vary based on current promotions — check the tb11 Casino promotions page for the latest offer. Typically the welcome bonus is a percentage match on your first deposit up to a specified maximum in BDT. To claim it, opt in during registration or on the deposit screen and the bonus will be credited automatically.
What is the wagering requirement on tb11 bonuses?
Wagering requirements on tb11 bonuses specify how many times you must play through the bonus amount before you can withdraw winnings derived from it. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳20,000 in real-money bets using the bonus funds before cashing out. The exact rollover for each promotion is stated on the individual promotion terms — always read these before claiming.
Do tb11 free spins expire?
Yes — free spins awarded by tb11 carry an expiry date, which is typically 7 days from the date they are credited to your account. Any free spins not used within this window are forfeited automatically. Winnings from free spins are usually subject to a separate wagering requirement before withdrawal. The specific expiry and rollover conditions for each free spin offer are listed in the promotion's individual terms and conditions.
Can I use my welcome bonus on cricket betting?
This depends on the specific welcome bonus offer. Some tb11 welcome bonuses are casino-only (meaning they can only be wagered on slots or live casino games), while others may include sports betting markets such as cricket. Check the terms of your claimed bonus in your account — the eligible product categories are clearly stated. If your bonus is sports-eligible, cricket betting across BPL, IPL, and international matches typically qualifies.
Safety & Responsible Gaming
Is tb11 safe to use for Bangladeshi players?
tb11 employs SSL encryption across all pages and transactions, meaning your personal data and payment details are protected in transit. The platform uses secure payment gateways and does not store sensitive financial information on its own servers. Regular security audits and two-factor authentication options further protect your account. As with any online platform, using a strong unique password and keeping your login credentials private significantly reduces your personal risk.
What is the minimum age to play on tb11?
The minimum age to register and play on tb11 is 21 years old. This applies to all products — sports betting, casino games, live dealer tables, and crash games. tb11 takes age verification seriously as part of its responsible gaming commitment. During KYC, your date of birth is verified against your government-issued ID. Any account found to belong to a player under 21 will be suspended immediately and all funds returned.
Does tb11 offer self-exclusion or deposit limit tools?
Yes — tb11 provides responsible gaming tools including deposit limits, session time reminders, and self-exclusion options. You can set a daily, weekly, or monthly deposit limit directly from your account settings to help manage your spending. If you feel you need a longer break, the self-exclusion option suspends your account for a chosen period — ranging from 30 days to permanent closure. Visit the Responsible Gaming page for full details on accessing these tools.
What should I do if I think I have a gambling problem?
If you are concerned that gambling is negatively affecting your life, tb11 encourages you to act early. Start by using the deposit limit and self-exclusion tools in your account settings. Talk to someone you trust, or reach out to a mental health professional. You can also contact tb11 support directly and request account restrictions — the team will apply them without judgment. Taking control early leads to much better outcomes than waiting until the problem escalates.
How does tb11 protect underage players?
tb11 uses multiple layers of protection to prevent underage access. Age is collected at registration and verified against government-issued ID during KYC. Suspicious accounts flagged by system checks are subject to additional manual review. tb11 also recommends that parents and guardians use device-level parental control software to prevent minors from accessing gambling sites. If you suspect an underage person is using a tb11 account, report it to support immediately.
Still Have Questions?
Our support team is available around the clock to help you with anything not covered here. You can also explore cricket betting, slots, and the full tb11 Casino experience directly.